Website Policies | Emerald Hotel

Website Terms & Policies

This page outlines the Terms and Conditions, Privacy Policy, and Refund & Cancellation Policy applicable to users, guests, and customers of Emerald Hotel. By accessing our website or availing our services, you agree to the policies mentioned below.

1. Business & Legal Information

Legal Name (as per GST): David Zohmachhuana
Trade Name: Emerald Hotel
GSTIN: 15AAKPZ0292P4ZT
Constitution of Business: Proprietorship
GST Status: Active
GST Registration Date: 16/11/2022
Address: Y-74, Treasury Square, Aizawl, Aizawl, Mizoram – 796001
Centre Jurisdiction: Aizawl I Range
State Jurisdiction: Aizawl South Circle

2. Terms and Conditions

2.1 General

The website https://www.emeraldhotel.in is owned and operated by Emerald Hotel.
These terms govern your access to the website and use of our services, including room bookings, inquiries, and payments.

2.2 Booking & Payments

All room bookings are subject to availability.
Prices mentioned are subject to change without prior notice.
Payments made through the website or third-party payment gateways are processed securely.
Emerald Hotel is not responsible for payment failures caused by banking networks, gateways, or technical issues beyond our control.

2.3 Guest Responsibilities

Guests must provide valid government-issued photo identification at the time of check-in.
Any damage to hotel property caused by the guest will be chargeable.
The hotel reserves the right to deny accommodation to guests engaging in unlawful, unsafe, or disruptive behavior.

2.4 Intellectual Property

All content on the website, including text, images, logos, and branding, is the property of Emerald Hotel and may not be reused without written permission.

2.5 Limitation of Liability

Emerald Hotel shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or services.

3. Privacy Policy

3.1 Information We Collect

We may collect the following information:

Name, email address, phone number
Government-issued ID details (during check-in)
Booking and payment details
IP address and basic website usage data

3.2 Use of Information

The collected information is used to:

Confirm and manage bookings
Communicate with guests
Improve our services and website experience
Comply with legal and regulatory requirements

3.3 Data Protection

We implement reasonable security practices to protect your personal information.
Sensitive payment data is handled through secure, PCI-compliant payment gateways.

3.4 Data Sharing

We do not sell or rent personal information to third parties.
Information may be shared with government authorities if required by law.

3.5 Cookies

Our website may use cookies to enhance user experience. Users can manage cookie preferences through their browser settings.

4. Refund and Cancellation Policy

4.1 Cancellation by Guest

Cancellation timelines and refund eligibility depend on the rate plan selected at the time of booking.
Some promotional or discounted bookings may be non-refundable.

4.2 Refund Process

Eligible refunds will be processed to the original mode of payment.
Refunds typically take 7–10 business days, depending on the bank or payment gateway.

4.3 No-Show Policy

In case of a no-show (guest does not arrive on the check-in date), the full booking amount may be forfeited.

4.4 Cancellation by Hotel

Emerald Hotel reserves the right to cancel bookings due to unforeseen circumstances such as natural calamities, government restrictions, or operational issues.
In such cases, a full refund will be initiated.

5. Governing Law & Jurisdiction

These policies shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Aizawl, Mizoram.

6. Contact Information

For any questions, concerns, or policy-related queries, please contact:

Emerald Hotel
Y-74, Treasury Square, Aizawl, Mizoram – 796001
Website: https://www.emeraldhotel.in

These policies may be updated from time to time without prior notice. Continued use of our website and services implies acceptance of the updated policies.